Support

We pair our industry-leading software solutions with best in class support. From needs consulting, pre-implementation planning and project management to training and post-implementation support, Media Services has the resources and expertise to maximize the ROI of your software.

Help Desk:

Hours of Support

Help Desk hours of 9:00am-5:30pm ET
Online Help Desk:  https://msgl.msglcloud.com/Portal/MSGL
Help Desk Email Address: helpdesk@msgl.com
Phone Support: (602) 674-5800

After Hours Support

An off-hours hotline is available for MSGL CLOUD hosted clients to report issues outside of our regular Help Desk hours. Contact your company Elan administrator to reach the Media Services Group after hours support line.

 

Customer Login:

ftp://private.msgl.com/ 

For all Élan version documentation and module information.

Élan  Software Roadmap:

Current Version is 2017.2

Next Release of Élan 2017.3

Customer Downloads:

Click here for links to the MSGL public and private FTP sites.


Current Support Topics:

Notice on Skipjack Credit Card Processing 

SSL – Web Browser Update 
Starting on Monday, March 28st 2016, Media Services will require the use of Transport Level Security (TLS) protocol 1.1 or higher to establish secure SSL connections to Media Services Cloud based applications.  Read More >>

Customer Forum: