Elevator World, Inc. (EWI) recently went live on a new Élan digital bookstore provided by Media Services Group.
This provides an easier and more seamless online-shopping experience for EWI’s customers both during and after a purchase.
EWI received the ability for customers to manage their details and access past orders, including digital keys and downloads by logging in and clicking a link. This allows for web self-service and makes it easier for customers to quickly renew, select expedited delivery methods, and receive digital editions. The EWI order fulfillment process becomes more efficient as orders go directly into the Élan Enterprise System without the need for the operator to import the orders.