Career Opportunities

Our success is largely based on the hard work, talent and dedication of our employees. Averaging more than a decade of experience in publishing, and with strong interpersonal, analytical and technical skills, our staff of industry experts are among the best in their fields

Software Support Representative- UK Office

A software support/training executive with project management experience is required by The Media Services Group UK. Based in our modern Central London office, you will be dealing directly with our UK publishing and exhibitions customers and will be an integral part of our team. 

 
Key responsibilities
 
Application software training to groups: On site and remote.
Project management and implementation of new systems and upgrades
Liaise  between customers and programming
Monitor and report progress
Manage  Helpdesk
Application software support.
Investigate and resolve user application software issues
Escalate to development team/programming as required
 
Experience and Skills: 
 
Track record of application software training to groups including sales people/CRM
Implementation experience including project management from initiation to ‘go live’
Experience  working for a supplier of business to business application software
Experience with CRM and/or order processing system implementation or admin
Experience in managing, administering and supporting business critical application software.
Strong problem solving and analytical skills
Excellent customer service and communications skills as well as good presentation skills
Experience working within the magazine publishing or exhibitions industries would be preferred
Good general technical knowledge. 
 
Please reply to hgrantley@msgl.com with MSG101 Software Support Representative in the subject line.

 

 

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