Support

We pair our industry-leading software solutions with best in class support. From needs consulting, pre-implementation planning and project management to training and post-implementation support, Media Services has the resources and expertise to maximize the ROI of your software.

Help Desk:

MSGL is making available a new off-hours hotline to report down system issues outside of our regular Helpdesk hours 9am-5:30pm ET.

More Instructions for existing customers

Online Help Desk: www.msgl.com/helpdesk

Help Desk Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone Support: (888) 674-7877

Customer Login:

ftp://pub24x7.com/ 

For all Élan version documentation and module information.

Customer Downloads:

Click here for links to the MSGL public and private FTP sites.